Privacy Policy
Who we are
Housystan AI Studio (aistudio.housystan.com) lets businesses run AI voice agents that make and receive phone calls, send WhatsApp messages and answer web chats on their behalf. This policy explains what we collect, why, and what you can do about it. Questions: info@housystan.com.
Information we collect from account holders
- Account details: name, e-mail address or mobile number, organisation name, and a password we store only as a salted hash. When you sign in with Google we receive your name, e-mail address and Google account id; we do not receive your Google password.
- Billing: recharge amounts, invoices, GST details you enter, and the payment reference from our payment gateway. Card numbers never reach our servers.
- Usage: the agents, campaigns and settings you create, and technical logs (IP address, browser, time of access) kept for security and support.
Information processed on behalf of our customers
When a customer's agent calls or messages a person, we process that person's phone number, name and the conversation (audio recording, transcript, summary) as a processor for the customer, who is the controller of that data and is responsible for having a lawful basis to contact the person. Every call opens with the consent line the customer configures. Recordings can be switched off per workspace.
How we use data
- To run the service: place and answer calls, transcribe and summarise conversations, show results to the customer, and bill for usage.
- To protect the service: fraud, abuse and security monitoring, rate limits, audit trails.
- To improve speech and language quality in aggregate. We do not sell personal data and we do not use one customer's conversations to train models offered to another customer.
Sub-processors
We use Amazon Web Services (India) for hosting and storage, Google (Gemini) and other model providers a customer selects for language processing, Deepgram for speech recognition, telecom carriers for call transport, Interakt for WhatsApp delivery, and Razorpay for payments. Each receives only what is needed for its task.
Retention
Each workspace sets how long call recordings are kept (default 365 days); older recordings are deleted automatically every night. Account and billing records are kept for as long as the account exists and thereafter as Indian tax law requires. Security logs are kept for 90 days.
Your rights
- Account holders can see, correct and export their data from the Studio, and close the account, which schedules deletion of the workspace.
- Anyone whose number was called by a customer's agent can ask that customer, or us at info@housystan.com, to erase the recordings and transcripts of those calls. The Studio's Compliance page performs that erasure for the whole number.
- You can turn off personal-detail masking, alert e-mails and marketing contact in your settings at any time.
Security
Data is encrypted in transit; sessions use secure cookies; each workspace's data is isolated at the database level; provider keys are stored server-side and never shown again after entry; access by our staff is logged.
Changes
We will post changes to this page and update the effective date. Material changes are announced by e-mail to account owners.